Privacy Policy

Overview

Introduction

jio88 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy describes how jio88 collects, processes, stores, and safeguards the information you provide when you register, deposit, play, or interact with our website at jio88.bet. By accessing or using our services, you acknowledge that you have read and understood this Policy and consent to the practices described herein.

This Policy applies to all registered members and visitors of jio88. We handle your information responsibly, transparently, and in accordance with internationally recognised data protection principles. Our platform serves players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond, and we take the privacy obligations that come with that reach very seriously.

Information We Collect

When you create an account or interact with jio88, we may collect the following categories of personal information:

• Identity data: full name, date of birth, gender, and a copy of a government-issued identification document for KYC verification purposes.
• Contact data: email address, mobile phone number, and residential address within Bangladesh.
• Financial data: transaction history, bKash/Nagad/Rocket mobile banking account details, bank account references, deposit and withdrawal records denominated in BDT.
• Technical data: IP address, browser type, device identifiers, operating system, session duration, pages visited, and referring URLs collected automatically when you use our site.
• Communications data: any messages, complaints, support tickets, or feedback you send to our customer support team.

How We Use Your Information

jio88 processes personal data only for legitimate, clearly defined purposes. We use the information we collect to:

• Register and manage your jio88 account, verify your identity in line with responsible gaming requirements, and process deposits and withdrawals securely.
• Deliver our gaming services, including cricket betting markets, live casino tables, slots, and crash games, in a fair, reliable, and uninterrupted manner.
• Comply with anti-money laundering (AML) obligations, fraud prevention protocols, and any lawful requests from regulatory authorities.
• Personalise your gaming experience by surfacing relevant promotions, bonus offers, and content recommendations tailored to your activity on jio88.
• Communicate with you about your account, transaction confirmations, security alerts, and, where you have opted in, promotional newsletters.

Data Sharing and Disclosure

jio88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Service providers: trusted third-party vendors who support our platform infrastructure, payment processing, fraud detection, and customer support operations — all bound by strict confidentiality agreements.
• Legal obligations: where disclosure is required by applicable law, court order, or a lawfully issued request from a competent authority investigating financial crime or fraud.
• Business transfers: in the event of a merger, acquisition, or transfer of assets where your data may be transferred as part of that business transaction, subject to equivalent privacy protections.

We require all third parties to respect the confidentiality of your data and to treat it in accordance with applicable data protection laws. We do not permit our service providers to use your personal data for their own purposes.

Payment Data and Financial Security

When you make a deposit or withdrawal on jio88 using bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or other supported payment methods, we handle your financial data with the highest level of care. All payment transactions are processed over encrypted SSL connections. We do not store full bank account numbers or mobile banking PINs on our servers. Payment references are tokenised wherever technically feasible.

All monetary values on jio88 are displayed in Bangladeshi Taka (BDT, ৳). We do not facilitate transactions in foreign currencies on behalf of players. Any currency conversion that may occur is handled entirely by your payment provider.

Cookies and Tracking Technologies

jio88 uses cookies and similar tracking technologies to improve site performance, remember your session, and understand how players interact with our platform. The types of cookies we use include:

• Essential cookies: strictly necessary for the website to function, including maintaining your login session, storing cart/bet state, and remembering language preferences.
• Analytics cookies: help us understand aggregate user behaviour — which pages are most popular, where players drop off, and how we can improve the experience.
• Preference cookies: store your in-site settings such as game display preferences, notification toggles, and deposit amount shortcuts.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on jio88.

Data Retention

jio88 retains your personal data for as long as your account remains active or as needed to provide our services. Following account closure, we retain certain records for a minimum period as required by applicable anti-money laundering and fraud prevention obligations. Transaction records and KYC documentation are kept for a minimum of five years post-closure, or longer if required by law.

When your data is no longer required, we securely delete or anonymise it using industry-standard processes so that it can no longer be associated with you as an individual.

Your Rights

As a user of jio88, you have rights regarding your personal data. Subject to applicable law, these include:

• Right of access: request a copy of the personal data we hold about you at any time.
• Right to rectification: ask us to correct any personal data we hold about you that is inaccurate or incomplete.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to restrict processing: ask us to limit the way we use your data while a concern or objection is being resolved.
• Right to data portability: receive a structured, machine-readable copy of your personal data that you have provided to us.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to verifiable requests within a reasonable timeframe. Please note that some requests may be limited where we have overriding legal obligations.

Children and Age Restriction

jio88 is strictly an adult gaming platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from anyone under the age of 21. Players in Bangladesh must be 21+ to register and participate in any real-money gaming activity on our platform.

If we become aware that we have inadvertently collected personal data from a person under 21, we will promptly delete that information from our systems and close any associated account. If you believe a minor has registered on jio88, please contact us immediately at [email protected].

Security Measures

jio88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include industry-standard SSL/TLS encryption for data in transit, secure server configurations, access controls limiting data access to authorised personnel only, and regular security reviews of our platform infrastructure.

While we apply robust safeguards, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your jio88 account, enable any available two-factor authentication, and report any suspicious activity to our support team without delay.

Changes to This Privacy Policy

jio88 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or via an in-platform notification. Your continued use of jio88 after any changes are posted constitutes your acceptance of the updated Policy.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information. If you disagree with any changes, you should discontinue your use of jio88 and may request account closure through our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jio88 handles your personal data, please reach out to our dedicated support team. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected] — Please include your registered username and a brief description of your request so we can assist you efficiently.